Whether it's an urgent breakdown for a harassed maintenance department or working in close consultation with the designer on a new project, our view has always been that we are there to make our customers' job easier, giving responsive, realistic deliveries and keeping a dialogue going on the progress of these jobs.
Our people are well aware of the downsizing of design departments and have been trained to be on the constant lookout for inconsistencies on drawings; if something doesn't look right, they will ask before proceeding.